Documenting your shipping policies and processes may not sound like a priority. But, documentation is a powerful resource that can actually save you more time than you put into it.…
When it comes to email marketing, most people think about promo emails — annoying, spammy, and irrelevant messages that overload their inboxes. Transactional emails, as opposed to promotional newsletters, have…
Live chat lets you provide product answers that aren’t explicitly stated. No amount of market research, paid social, deep dive pamphlets, amazingly detailed copy, or intuitive product design can prepare…
Valentine’s Day is the first major holiday of the year. It’s also in the top 5 U.S. holidays with the most retail sales, behind the fourth quarter holidays, Mother’s Day…
In our last post, we covered why product reviews are important for buyers and sellers. One reason is that 63% of customers are more likely to make a purchase from…
As an online retailer, product reviews are important to your sales. But you may not realize just how important they truly are. Here are some statistics: 63% of customers are…
Thank you notes are underappreciated. I love giving them. I love receiving them. In fact, all kinds of “thank you” are great. We can never give or receive too much thanks and appreciation. This…
